Health check empty file

Hi my Appian friends,

We are facing an issue with the Health Check in an on-premise enviroment. While in development the plugin works perfectly, in another enviroment, the created data collection file its empty. It doesnt create any data (or thats what it looks like). 

We have tried executing it through the Helath Check Application and directly from the link provided: <APPIAN_URL>/suite/plugins/servlet/healthcheck

In both cases, the data collection process took like 40 seconds but the result was the same, an empty file.

 

 

 

Any idea why this could be happening?

Thanks! 

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