De-Activate smart service issue

You need System Administrator rights to execute the "Deactivate User" smart service. Are you sure when you are running the process model, the user is a System Administrator and not a Basic User?

Also, there is a smart service called "Reactivate User" to reactivate a user.

yes,I am executing this Scheduler with /system Administrator rights only.

Hi Soujanya B ,
Rather then using . notation, use fn!index in identifying users and handle null values.
Thanks
Madhu

Hi Soujanya,

touser() function expects "username" of the user as input rather than display name. In this case I hope pv!GLOB_GISBusinessUserListToDelete.UserName is nothing but the userNames of the users.

And moreover if we are using MNI we need to index values by passing tp!index.

example: pv!GLOB_GISBusinessUserListToDelete.UserName[tp!index]

Yes, Actually I have tried with the suggested option but still the extracted value from CDT is showing is as null though it is present.

Please find below CDT and extraction of username and converting in to USER and mapping the value to "User" in smart service.


GLOB_GISBusinessUserListToDelete GLOB_GISBusinessUser [ID=107, AMUID=137, UserName=Ayoub Ateefa, UserRole=Production Engineers, IsActive=N, CreateDate=3/23/2016 12:59 PM, CreateUser=APP_APPIAN, UpdateDate=11/24/2017 4:02 AM, UpdateUser=BPMSDATA]


=touser(index(pv!GLOB_GISBusinessUserListToDelete,"UserName",""))

Hi,
Yes ,CDT has the value of User DisplayName.
Is there any way to get the UserName by passing this ? and pfb CDT and it has data
PFB

GLOB_GISBusinessUserListToDelete GLOB_GISBusinessUser [ID=107, AMUID=137, UserName=Ayoub Ateefa, UserRole=Production Engineers, IsActive=N, CreateDate=3/23/2016 12:59 PM, CreateUser=APP_APPIAN, UpdateDate=11/24/2017 4:02 AM, UpdateUser=BPMSDATA]


=touser(index(pv!GLOB_GISBusinessUserListToDelete,"UserName",""))

Hi Sowjanya, I don't think you can get the username by passing display name, because you can have multiple users with in an environment having similar display name, hence it's better if you can capture username instead of display name into db, which can make your job quite easy.

Also when you want to execute Deactivate user smart service, you can use modify process model security smart service to provide Admin permission to the basic user within that process model context.

Also why don't you define a swimlane where the Assignment option will be set to whoever designed the process, so that you can place this smart service under this lane, which by default provides you admin privileges for the nodes under this lane.

Also while using MNI you can make the use of tp!instanceIndex to get the current iteration user from an array of users, however please do remember, MNI is not suggested in performance perspective, as this will be flagged in Appian Health Check

Hope this will help you to identify the proper approach to achieve your requirement.

Hi Soujanya B ,
Here you are not passing username (touser(index(pv!GLOB_GISBusinessUserListToDelete,"UserName",""))). whatever you have passed is users FName and LName. Try to get username from DB , not Fname and Lname.

Thanks Alok!
Actually we are getting the display name from different application so no option to write username to DB.
And , this is a scheduler (poller) runs daily which picks the deleted user list and the requirement is to delete/de-activate those users from Appian.

I believe the system/application which returns user display name is also an Appian system, so you can request service provider to send username instead of display name.

Like they can expose a GET service and can provide list of users as JSON response.

This can make your job easy and you can achieve your requirement