Not receiving email for password reset and user creation after upgrading to 17.4

chandraMuli over 6 years ago

Hi All,

We have upgraded our PROD environment to 17.4 this morning from then we are not getting email for password reset and new user creation.

Does any one face the same issue?

Thanks,

Chandra

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0 naveenp878
A Score Level 1
over 6 years ago

We have seen the issues of not recieving passwords for reset. Since we uses cloud, I rememeber we raised a support ticket to fix this !
Does your Appian instance is on cloud or on-premise server?
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0 chandraMuli over 6 years ago in reply to naveenp878

Thanks naveen .Issue resolved user might be tried in some down time issue we did nothing we are receiving emails now.
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