Unable to import Default Community

I am trying to import the Default Community, Temporary Documents Knowledge Centre, and System Knowledge Centre from another environment which is running on same Appian Version (18.2) as mine. Since all the KC, folders and system documents got deleted, we are unable to monitor process instances and facing issues in accessing admin console. Getting the below error as soon as I upload the patch in our environment.

An error occurred. The “Temporary Documents KC” [uuid=SYSTEM_KC_TEMPORARY_DOCS_KC] cannot be found.

I suspect that Appian is trying to temporarily store my uploaded patch in Temporary Documents Knowledge Centre and as it is not available, am not able to import any patch. Any other way to import the Default Community or suggestions to resolve this issue would be greatly appreciated. Thanks!

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  • Hi,
    If it is onpremise, you can restore update as of yesterday based on KDB files saved in system
    If it is cloud, you can check with appian support for availability. They usually run cleanup scripts periodically, so this revert back maynot be possible if this deletion dates back to a very older date
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  • Hi,
    If it is onpremise, you can restore update as of yesterday based on KDB files saved in system
    If it is cloud, you can check with appian support for availability. They usually run cleanup scripts periodically, so this revert back maynot be possible if this deletion dates back to a very older date
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