All fields disabled in form

Certified Lead Developer

Hi all,

 

A user in production sees a form with all the fields disabled (read only). I initially thought that the task was assigned to the group and the user had forgotten to click on the green button to accept the task.

 

However the user has sent me a screenshot and there is no green button to accept the task.

 

How can that behavior be happening? 

 

Unfortunately I dont have access to production

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