Hi, We have been getting unusual situations where the several users h

Rully over 10 years ago

Hi,

We have been getting unusual situations where the several users have been logged off from the system automatically while leaving the screen unattended. Then on the server we are getting these errors in application-server.log:

2013-10-17 03:06:47,884 [http-0.0.0.0-80-19] ERROR com.appiancorp.kougar.services.KougarServiceInvocationHandler - Error getting credentials for null
java.lang.NullPointerException
2013-10-17 03:06:47,884 [http-0.0.0.0-80-19] ERROR com.appiancorp.ap2.navigation.NewNotificationsCounter - There was an error retrieving the Notifications count.
java.lang.NullPointerException
2013-10-17 03:06:47,885 [WorkManager(2)-20] ERROR com.appiancorp.kougar.services.KougarServiceInvocationHandler - Error getting credentials for null
java.lang.NullPointerException
2013-10-17 03:06:47,886 [WorkManager(2)-20] ERROR com.appiancorp.kougar.services.KougarServiceInvocationHandler - Error getting credentials for null
java.lang.NullPo...

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0 Rully over 10 years ago

...interException
2013-10-17 03:06:47,886 [http-0.0.0.0-80-25] ERROR com.appiancorp.ap2.PortalAction - java.lang.IllegalStateException: getAttribute: Session already invalidated
org.apache.jasper.JasperException: java.lang.IllegalStateException: getAttribute: Session already invalidated
          at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:515)
          at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:405)
          at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:322)
          at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:249)

The issue seems to be appearing for both single sign on (Active Directory users), and users using username & password. Can anyone shed some lights of what is actually causing this?
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0 Rully over 10 years ago

...interException
2013-10-17 03:06:47,886 [http-0.0.0.0-80-25] ERROR com.appiancorp.ap2.PortalAction - java.lang.IllegalStateException: getAttribute: Session already invalidated
org.apache.jasper.JasperException: java.lang.IllegalStateException: getAttribute: Session already invalidated
          at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:515)
          at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:405)
          at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:322)
          at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:249)

The issue seems to be appearing for both single sign on (Active Directory users), and users using username & password. Can anyone shed some lights of what is actually causing this?
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