We are using Appian 17.3. We are currently using escalations to send emails to supervisors if the user doesn't complete the task after certain amount of time. The emails are sent correctly but they are coming from the default email appian-alerts@domain.com and we can't modify this because this is used for other purposes as well.
Is there any way to create a custom "from" email to be used in escalation emails?
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Hi ericp, Here is the link showing steps on how to do so on a on premise environment. docs.appian.com/.../Configuring_Custom_Email_Senders.html
This is still manageable.
First you add a PV, escalationLevel (int). On the outflow of the exception timer, add one to the escalationLevel, perhaps with a script task.After that, you can use a gateway to route your flow the the appropriate send email smart service - the one that corresponds with your escalationLevel.
Also, since you mentioned that the process will go back to the task - consider reviewing the following playbook plays: