Hey all, just checking to see if anyone has an answer for this new issue I'v

Mike Schmitt

Certified Lead Developer

over 10 years ago

Hey all, just checking to see if anyone has an answer for this new issue I've suddenly noticed-
Our dev installation rolled out 7.3 overnight, and now I can't open an application in /designer/apps. The new window pops up, stays blank for a moment, then an error message pops up saying "An error was encountered while processing your request. Please try again." Clicking OK, the new window for the application stays up and stays blank until closed. This persists despite logging out/in, closing IE completely, or restarting the whole computer. It affects me (running IE9) and one of my teammates (running IE10).

Our UAT install is still on the previous appian version; from there, applications still open as normal for both of us.
Thanks for any help!...

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0 Mike Lonsdale over 10 years ago

We had exactly the same problem on upgrade which was eventually resolved via a support call. The problem arises when you have a favourites link set on your browser.
To clear the problem navigate to Tools / Internet options / general / Browsing history / delete
Uncheck the 'Preserve Favourites website data'
Check the remaining options and hit the Delete button.

Check / Uncheck the options again as desired.
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0 Mike Lonsdale over 10 years ago

We had exactly the same problem on upgrade which was eventually resolved via a support call. The problem arises when you have a favourites link set on your browser.
To clear the problem navigate to Tools / Internet options / general / Browsing history / delete
Uncheck the 'Preserve Favourites website data'
Check the remaining options and hit the Delete button.

Check / Uncheck the options again as desired.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

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