Records Related Actions

Hi all,

Good day.

We have implemented a record based approach to our application.

User A assigns a case/record to user B.

Without user B clicking on any of the "Related Actions", can I capture if user has accessed the case/record?

Kindly suggest.

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  • Hello phanibabuk,

    You don't have to record nothing it is already getting recorded on the site_usage or record_usage log. which records if some user clicked /opened cercain record summary or any page on the records/site

    You just need to read them maybe with the plugin readcsvlogfile.

    The only issue you might have is to identify the uuid of the user since the log record the uuid and not the username.
    But that is another plugin

    Hope this helps.
    Jose
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  • Hello phanibabuk,

    You don't have to record nothing it is already getting recorded on the site_usage or record_usage log. which records if some user clicked /opened cercain record summary or any page on the records/site

    You just need to read them maybe with the plugin readcsvlogfile.

    The only issue you might have is to identify the uuid of the user since the log record the uuid and not the username.
    But that is another plugin

    Hope this helps.
    Jose
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