Record Additional/Custom View Identifier is getting changed across environment after deployment.

Question

While defaulting the record to show custom/additional view instead of "summary" view, the identifier ("/view/_dmXYZX") is getting changed to ("/view/_aXXYX") after deployment (Appian version 17.2)

How can we browse to the custom/additional record view on click of a link?

Below is the code snippet,

a!recordLink(
        label: "",
        recordType: <<RECORD_TYPE>>,
        identifier: <<IDENTIFIER>>,
        dashboard: "_dmXYZX" /*depending on condition the value is either summary or _dmXYZX*/
      )

Unlike the below post we are seeing the generated identifier is not the same in each environment.

https://community.appian.com/discussions/f/general/11593/opening-the-record-in-new-tab

abhinavg712 · Accepted Answer

Priyanka, can you check if you have remove the custom view in question and added the same view again as i can think of that only causing the view to have a different identifier else they remain constant across different environments.

Kevin Gajewski · Answer

Did anyone modify the XML of your Record Type in the import package by any chance? 
 
These identifiers should be stable across environments. If they aren't, then someone manually changed them or there is a product bug. Can you please open a case with the Support Team? 
 
Thanks!