Hello,
We have the following requirements, where the users have a form (SAIL) to edit/ view information including subject, to fields, body.. Users want to have a download-able link containing this information. Any ideas on how to do this?
I tried mailto with safeLink however, the body cannot accept formatted messages.
Thank you,Harish
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you mean download to excel /word/ pdf ...what does downloadable link do?
We use the HTML from HTML Template smart service to generate a pre-generated downloadable copy of basically what the email will look like in an HTML file that users can download and preview. The smart service consumes the same HTML template that's used by the email node itself so it's convenient for that usage. If your use case is something that this wouldn't work for, though, you will probably need to provide some more detail as to your specific needs.
Missed to specify that. The link should download the draft email message (.msg file) which would open in MS Outlook as a compose new message window. The users should be able to edit and send at that point.
Thanks for the reply - the link should download the draft email message (.msg file) which would open in MS Outlook in a window to compose a new email. The users should be able to edit and send at that point.
There could be a difference in TO/CC list and users may want to modify the subject/ content before sending the email. This could be different from what is stored in the case within Appian system.
Mike Schmitt Harish G Nair
We also have a similar requirement, to generate a draft eml file/document with predefined data(to, cc, subject, body, attachments).
Whenever the user downloads and opens it, it should be in draft mode so that user can update it if required.
Currently I am generating an .eml file using Eml Utility plug-in but when I open the .eml file downloaded, it opens in read-only mode not as draft.
How to achieve this use case, is there a plug-in/option ?
Thanks in advance.
-Keerthi
yikes, ancient thread.
I don't know of any way to do this by directly manipulating a .eml file - I think you're going about it the wrong way possibly. ".eml" files are not (as far as I know) any sort of standard where we should be expecting them to handle arbitrary edits by external editors. And if so it's only by accident.
If users need a way to preemptively edit the contents of an email, then you should look into perhaps just generating the contents first (from some consistent template), and showing this by itself to the user (the styled text editor field should be very helpful here). Then utilize whatever their final version is and send that in the email.
Thanks Mike for your suggestion.
But our use case is to send client letters to customers from our business users not from Appian. Of course we can make sender as business user, but before they send the mail they want to tweak it in for any updates/changes required.
Yes, if there is no way we can create an eml file as draft(editable, when they open the downloaded eml file) then yes I need to try something as above suggested.