Cannot login from iOS mobile app


I have a user who cannot access Appian from the iOS mobile app. He correctly enters the server url and  proceeds to next page, but after inserting username and password he is presented with the following error:

"Cannot complete activity: This activity cannot be completed while offline. Please try again when an internet or server connection is regained"

The user however is not offline. I also encounter no problems when logging in with his credentials from my iOS phone. Can anyone help me with this problem? Thanks

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  • Hi Mcusumano!

    To get a better understanding of the issue, could you check the following?

    1. Is this user able to login on the iOS app (on their phone) with another user's credentials?
    2. Is this user able to login with their credentials as expected on a Broswer, or on the Android app?
    3. Is this the standard Appian app available from the App Store?