We are implementing application on Appian cloud. Looking to send an email notification to the external / non-appian users using send email smart service but looks like this smart service can be used to send an email to internal / appian users only. Is there a way to send an email to external emails/users ?
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I'm not sure what you've seen, but I can personally confirm that the Send Email Smart Service is very capable of sending an email to basically any valid email address. What have you tried, exactly?
are you passing a user from Appian and wrapping it in a toemailrecipient? are you sure the email passed has a @ and proper .<type>?Just some things to check. To debug, I would add a script task and save the email address you are trying to use in a PV s you can confirm it is as you expect before the email node.