We are experiencing a very strange issue where we are uploading files using a a!startProcess() on a submit button and shortly thereafter moving it to the intended folder using the Move Document smart service. No errors are experienced during this part of the process. When we attempt to attach the document to an Send Email smart service we receive a "Failed to process attachments" error. When inspecting the folder to which it has been moved it is "empty" but shows a size which matches the size of the uploaded document. When checking dependents on the folder it lists the uploaded document. When attempting to download the document nothing happens. On further inspection using the browsers developer console, a http status code of 404 is return by a POST call to abc.appiancloud.com/.../download.
We have checked folder permissions and pretty much everything there is to check...with no luck. Has anyone experienced similar issues and if so how were they resolved? Any assistance will be greatly appreciated.
Discussion posts and replies are publicly visible
In addition to that if the UI is not submitted then it will be in the Temporary documents folder and because of which you are receiving the error.
Same happening in my case when I try to upload a document in a process start form and without submitting a form starting a synchronized start process where I couldn't be able to access those documents if I need to extract the data from documents.When we are using start form or the task form is the only option is submitting the form so that document moves to its permanent target folder provided?Don't we have any other way to get it moved to the permanent folder?