Password Reset Not working in 18.4

Hi Team,

Password reset is not working in 18.4 (on-premise) , getting the below error in App server logs. Please help with a solution.

[ThreadPoolTaskExecutor-2076] ERROR com.appiancorp.process.workpoller.WorkItemListener - The following exception occurred while attempting to complete work item [(WorkId: 34, WorkType: MailRequest{subjectWithoutPrefix=, subject=Appian 18.4 - ******************** Change, body=MailBody{filename=/ntf/emailHtml/resetPassword_emailHtml.jsp}, from=xxxx@xxxx.com, toUsernames=[], to=xxxxxxxx@xxxxxxx.com}, Response: null, ServerName: notifications-email)] - Exception:
javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/emailHtml/resetPassword_emailHtml.jsp}
at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:242)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

Already checked this KB and no luck with that step.

https://community.appian.com/support/w/kb/1375/kb-1914-system-emails-process-emails-are-not-sent-with-email-body-failed-to-render-connection-refused-error

Parents Reply Children
No Data

 Discussion posts and replies are publicly visible