Hi guys, been facing this issue on our DEV environment for a couple of weeks now. When trying to reset the passwords for certain accounts via the admin console we're getting the following error:
An Error Has Occurred Expression evaluation error [evaluation ID = 89ca3:c4826]: An error occurred while attempting to store into the following variables: [local!passwordResetWriter]. Details: [[local!passwordResetWriter:The user [test.account] does not have sufficient privileges to perform the requested action because they are not in any role.]]
When trying to reset the password via the "Forgot Password" link, we're seeing the following:
ERROR com.appiancorp.security.auth.forgotpassword.ForgotPasswordRequestServlet - Unexpected exception when processing password reset request. com.appiancorp.security.authz.AuthorizationException: The user [test.account] does not have sufficient privileges to perform the requested action because they are not in any role. (APNX-1-4188-001)
No password reset emails are being sent and we're unable to access these accounts. The accounts are active, and I've tried removing them from a group and readding them. Any idea how to resolve this?
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Hi John,
Please check this KB ink,
https://community.appian.com/support/w/kb/352/kb-1130-the-user-xxxxx-does-not-have-sufficient-privileges-to-perform-the-requested-action-because-they-are-not-in-any-role-error-thrown-in-different-scenarios
This error may be due to the deactivated user has been reactivated after the upgrade. Try adding/removing the user into any group and log out and log in back into Appian.
Thanks,
Hema