I am using a e-mail trigger event to pick up an e-mail from a user. This user i

As long as your capturing the to / from / subject etc you can then use that to lookup the user against a database table which is my preference. I am not sure if you can lookup user properties by email address using any of the Appian functions, someone else might know if that is possible.

I use this to lookup the to part of the email to assign the email to a certain team based on a process name / group id configuration.

As long as your capturing the to / from / subject etc you can then use that to lookup the user against a database table which is my preference. I am not sure if you can lookup user properties by email address using any of the Appian functions, someone else might know if that is possible.

I use this to lookup the to part of the email to assign the email to a certain team based on a process name / group id configuration.