I required to send an email to the users through custom email mailbox. I've used EWS plugin from the app market before, but it's been quite some time since this plugin got updated. I know we can use Custom Sender from Appian 'Send E-Mail' smart service but this will append environment name at the end of the email like via company.appiancloud.com which I do not want. Do, we've any other alternatives to do this?
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Hi Ashok,
As far as I know, when you use Appian out of the box custom sender functionally it will still keep the environment domain name in your email Header to handle email spoofing. If the email needs to look like it was sent directly by the email owner, you will need to host your own mail server where you can update/configure host value to match your sender email and which can be a fairly complex process.
Please refer to the Appian documentation https://docs.appian.com/suite/help/22.1/Configuring_Custom_Email_Senders.html#email-spoofing-and-email-headers here to how to update domain name.
Hi ,
I am trying to use the custom sender option to send email . Not getting emails if I use company email and went to IT support team they were telling DMARC compliant. Any body faced this issue.
Hi Sandhya, you would need to ask your IT team not to filter emails coming from Appian then only you will be able to see emails sent by Appian.