Adding a routing alias to custom.properties

Message driven beans can use aliases for routing the email messages received. You can create aliases for process models UUIDs, process model IDs, processes, or events. Configuring an email alias is recommended when handling legacy email addresses.

To add a routing alias:

1. Open (or create) <APPIAN_HOME>/conf/custom.properties.

2. Add a custom alias definition using the following pattern.

   conf.mailhandler.alias.=

For example, with an email alias of HelpDeskRequest@mydomain.topdomain, define a process model start event target using a UUID with the following parameters.

1

conf.mailhandler.alias.HelpDeskRequest=processmodeluuid0004cedf-a045-8000-234b-c0a8031014c0