Doc Extraction process does not learn

Hello,

Having followed the Appian guide on how to use both doc extraction and doc reconciliation nodes, I am now running into a problem whereby the process does not seem to be learning from the multiple reconciliations that I have done.

The documents that are being read are all structured the same way, with the desired information always being in the same place, yet, every time I process a new document, the same information is being recognised/unrecognised.

Furthermore, when I run the process without a reconciliation step, some of the information which was previously automatically identified during the reconciliation is no longer identified.

Does anyone know what I can do to solve this issue?

Thank you

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