I have been working with reading emails into appian to start a process. I'm

joep45 over 10 years ago

I have been working with reading emails into appian to start a process. I'm planning to use an outlook rule that redirects an email to an appian only email box under certain circumstances. However this is not working because the To line on the email retails its original value when outlook redirects the email

Appian is able to connect to the appian_testing email box but it only successfully reads and starts a process with emails that are to appian_testing is there any workaround for this? Can i make the listener ignore what the to value is and just read all email from a certain address into a process.

Its a requirement to retain the original sender of the email as a pv...

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0 Tim Nguyen
Appian Employee
over 10 years ago

You can provide a key value in the subject or body that will trigger the process. For example "[DestinationPMUUID=0006d222-3c28-8000-1944-82000]"

forum.appian.com/.../Mail_Server_Setup
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0 Stefan Helzle
A Score Level 3
over 10 years ago

We have some processes triggered by incoming mail. To work around the forwarding problem in Outlook we created a special folder in the mailboxes and configured Appian to only look in these. This works very well for our use cases.
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0 joep45 over 10 years ago

how do you configure the email receiver to look in a specific folder?
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0 Sanjay over 10 years ago

Ignore, if you already figured a way to handle it. What you can try is, add multiple routing aliases to custom.properties, one per each source email address that is likely to appear on the 'To' line. The right hand side is mapped to the same model/process that you want started.

conf.mailhandler.alias.appian_testing=processmodeluuid0004cedf-a045-8000-234b-c0a8031014c0
conf.mailhandler.alias.sourcemailbox01=processmodeluuid0004cedf-a045-8000-234b-c0a8031014c0
conf.mailhandler.alias.sourcemailbox02=processmodeluuid0004cedf-a045-8000-234b-c0a8031014c0
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