Hello team,
is there any best practice on how to auto-release a task which was accepted by somebody from a specific group after some time, lets say 1 hour. In my case i have a group called "Processors" which contains approx 50 users. When a task is assigned to this group the users accept a task a work on them. I want to ensure that when somebody from the group accept a task but not complete it in 1 hour it will be autoreleased and reassign back to the whole group so somebody else can take care of it.
Thanks
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This can easily be done by configuring a task escalation with a timer. Did you already try that?
no not yet, i have no previous exprience with escalation. can you advise please?
The Appian documentation search bot at your service:
docs.appian.com/.../Process_Node_and_Smart_Service_Properties.html
docs.appian.com/.../Process_Model_Recipes.html
appreciate your help, thank you