Hi Everyone!
Recently, we have one requirment, once the claim is submitted by the customer in the Appian portal. we need to generate and send a link to the respective customer via SMS/Whats app.
In this, the link is an unauthorized link where customer click the link and acknowledge the form. In the form we need to display all the information in the readonly format and customer will go thorugh the form and acknowledge it. Once customer acknowledge the form, in appian we need to update the status.
Is this possible in Appian?
Thanks in advane
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I think that can be done using portals, query parameters and using Web Apis.
You have to store the content of the form in the database (via web apis), and send it back to to the portal (via web apis again).