Hello, I am trying to view my appian test environment on a tablet like device so I can showcase some of our items but am receiving an error after the log in page that says
"Error 401 - Unauthorized. Sorry, your request could not be processed"
Logging in on my phone works so im not sure why it wouldn't work on this tablet like device. The device runs an android framework.
Any help would be appreciated
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hi dans7636 Clear the web browser cache and attempt to log in again
Try this:Verify the Appian URL is correct.Clear cache and cookies on your tablet's browser.Check the device's network restrictions.
Checked all of that, still the same result.
This error message indicates that the login was successful, but you do not have permission to access this specific part. Did you check that you use the exact same URL and user account?
As Stefan mentioned, you need to double check the URL you are accessing if you are using it via browser but I would recommend to download the Appian App from PLayStore for your tablet. It would give you a much smoother experience.
Yes the URL is exactly the same. I used the same url on my phone and was able to login. Just get the error after loggin in on the tablet.
Could there be anything on my environment that could be blocking this?
dans7636 Have you used same credential to access on Tablet and Mobile?
Correct, same credentials, same URL, same everything
Could it be that the tablet is in another WIFI or does not have an active VPN or something in that ballpark.
Same URL + same credentials means, at least for me, that the problem is outside of Appian. But, no offence, people new to Appian sometimes do things I can't imagine.
No vpn and same connection.