I'm evaluating BPM/Decision Engine solutions to integrate with our in-house built platform and I like much of what I see in Appian: its SAAS, so I don't have to host it, it has a lot of documentation and a broad user base with very active support forums. But, I can't tell if they want our business. They don't list any pricing that I can see, and won't respond to my "Contact Us" requests. Is this really just for large enterprises?
Discussion posts and replies are publicly visible
Appian has been traditionally used by large enterprises but from a purely technological perspective, I think it is absolutely appropriate for SMBs.