In Case Management Studio, tasks can be routed based on decision in decision type tasks and using dependent.
But I want to trigger/route from one task to other based on case field data. For example, if there is a case data field named "Amount", then I would like to route tasks based on the value of Amount filed. Is there any way to do this?
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Someone please reply.
Hi Dipak, nowadays in your case Workflow you can add an Automation which can use rules based on conditions on field values and route accordingly to subsequent tasks.
A more open-ended challenge I face is the dynamic assignment of a task to a different group based on a value. The automated case routing module handles this nicely for case types but nothing exists for task types.
I am not sure what is best practice in that situation.
Regards
Rod