ERROR in Create Group smart service.

Certified Senior Developer

Create group smart service is throwing an error which reads: 

Problem:  An error occurred in executing an Activity Class.

Details:  A system error occurred while creating the group.

Recommended Action:  Examine the activity class to correct the error and then resume.

What I have tried -

  • I believe all parameters are correctly configured and values are being fetched correctly in the process variables.
  • Also, the same process is running correctly in different environment with the same values. 
  • Checked the security of the process model.
  • I checked the System Logs and it reads:

2024-06-11 10:28:24,162 [Appian Work Item - 572737 - WorkID 64 - execution00 - process 311873 - model 277 : UnattendedJavaActivityRequest] ERROR com.appiancorp.process.runtime.activities.CreateCustomGroupActivity - SignalException: Received signal InvalidCreatorException from GROUPS.createGroup on groups
SignalException: Received signal InvalidCreatorException from GROUPS.createGroup on groups
	at com.appian.komodo.client.Dispatcher$EngineResponseListener.handleSuccess(Dispatcher.java:148)
	at com.appian.komodo.client.Dispatcher$EngineResponseListener.operationComplete(Dispatcher.java:132)
	at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:590)
	at io.netty.util.concurrent.DefaultPromise.notifyListeners0(DefaultPromise.java:583)
	at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:559)
	at io.netty.util.concurrent.DefaultPromise.access$200(DefaultPromise.java:35)
	at io.netty.util.concurrent.DefaultPromise$1.run(DefaultPromise.java:503)
	at io.netty.util.concurrent.AbstractEventExecutor.runTask(AbstractEventExecutor.java:173)
	at io.netty.channel.DefaultEventLoop.run(DefaultEventLoop.java:54)
	at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:997)
	at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
	at java.lang.Thread.run(Thread.java:750)
2024-06-11 10:28:24,165 [Appian Work Item - 572737 - WorkID 64 - execution00 - process 311873 - model 277 : UnattendedJavaActivityRequest] ERROR com.appiancorp.process.engine.UnattendedJavaActivityRequest - An error occurred while executing activity: id=8205, classname=com.appiancorp.process.runtime.activities.CreateCustomGroupActivity
com.appiancorp.suiteapi.process.framework.ActivityExecutionException: A system error occurred while creating the group.
	at com.appiancorp.process.runtime.activities.CreateCustomGroupActivity.createException(CreateCustomGroupActivity.java:153)
	at com.appiancorp.process.runtime.activities.CreateCustomGroupActivity.execute(CreateCustomGroupActivity.java:139)
	at com.appiancorp.suiteapi.process.framework.AbstractActivity.perform(AbstractActivity.java:104)
	at com.appiancorp.process.runtime.framework.LegacyActivityExecutor$2.call(LegacyActivityExecutor.java:90)
	at com.appiancorp.process.runtime.framework.LegacyActivityExecutor$2.call(LegacyActivityExecutor.java:87)
	at com.appiancorp.common.ContextClassLoaderSwitcher.runInContext(ContextClassLoaderSwitcher.java:24)
	at com.appiancorp.process.runtime.framework.LegacyActivityExecutor.execute(LegacyActivityExecutor.java:87)
	at com.appiancorp.process.engine.UnattendedJavaActivityRequest.execute(UnattendedJavaActivityRequest.java:88)
	at com.appiancorp.process.engine.UnattendedJavaActivityRequestResponseCreator.getJavaActivityResultResponse(UnattendedJavaActivityRequestResponseCreator.java:22)
	at com.appiancorp.process.engine.UnattendedJavaActivityRequest.getJavaActivityResultResponse(UnattendedJavaActivityRequest.java:67)
	at com.appiancorp.process.engine.UnattendedJavaActivityRequest.execute0(UnattendedJavaActivityRequest.java:55)
	at com.appiancorp.common.persistence.data.AppianDataUserContextProvider.executeWithConsistentDataReads(AppianDataUserContextProvider.java:143)
	at com.appiancorp.process.engine.ProcessContinuationRequest.executeOuter(ProcessContinuationRequest.java:68)
	at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:129)
	at com.appiancorp.process.workpoller.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:36)
	at com.appiancorp.process.workpoller.WorkItem.run(WorkItem.java:110)
	at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:241)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at java.lang.Thread.run(Thread.java:750)
Caused by: SignalException: Received signal InvalidCreatorException from GROUPS.createGroup on groups
	at com.appian.komodo.client.Dispatcher$EngineResponseListener.handleSuccess(Dispatcher.java:148)
	at com.appian.komodo.client.Dispatcher$EngineResponseListener.operationComplete(Dispatcher.java:132)
	at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:590)
	at io.netty.util.concurrent.DefaultPromise.notifyListeners0(DefaultPromise.java:583)
	at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:559)
	at io.netty.util.concurrent.DefaultPromise.access$200(DefaultPromise.java:35)
	at io.netty.util.concurrent.DefaultPromise$1.run(DefaultPromise.java:503)
	at io.netty.util.concurrent.AbstractEventExecutor.runTask(AbstractEventExecutor.java:173)
	at io.netty.channel.DefaultEventLoop.run(DefaultEventLoop.java:54)
	at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:997)
	at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
	... 1 more

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