I am currently investigating process mining using ProcessHQ.I have added a process to do a ProcessInsight analysis within ProcessHQ, but an error occurs and I am unable to do the analysis.The error code is APNX-1-4579-027.A web search for the error code did not turn up any hits, and I am unable to proceed with my investigation into the cause of the problem.I would appreciate it if you could tell me the cause of the above error and how to correct it.
Discussion posts and replies are publicly visible
Hi All,
We encountered the same APNX-1-4579-027 error while running Process Insight analysis in ProcessHQ. After investigation, we found that the issue was due to the Preview environment not having Unified Mining (UM) configured, and it being on a different cluster than Production.
APNX-1-4579-027
Root Cause:The Preview site cannot reach the Process Model (PM) API that's hosted on the Production cluster. This cross-cluster communication is blocked, which causes the Process Insight failure.
Resolution:
Do not use Preview sites for Process Insight if your PM APIs are on Prod.
Instead, use an internal site connected to a pre-PROD environment on the same cluster as the PM APIs.
If you must use Preview, work with your DevOps team to expose the necessary endpoints and configure the following site properties:
unifiedMiningPmClientId
unifiedMiningPmRedirectUri
unifiedMiningPmAudience
customerOptedIntoUnifiedMining
For internal testing, use a pre-PROD/internal site. For client-facing use, go with the PROD site. Preview should only be used if it's been explicitly configured to support UM.Hope this helps anyone facing the same issue!