We are trying to design a process model, in which we are trying activity chaning

kirant over 9 years ago

We are trying to design a process model, in which we are trying activity chaning between the below steps.
Step 1: User enters the basic information in the process start form and click next.
Step 2: Then we need to get data from a different system(using REST calls) to display in the second form for user data selection.
But activity chaning has limitation of 8 seconds only between the attended tasks. As we are getting data from a different system it was not guarentted to get the data in 8 seconds. Is there any other way we can design this process model with out adversly effecting the user experience?

We are thinking kind of having a intermediate page and inform the user that we are fetching the data. But we are not sure how to impelement that intermediate page also.

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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Also note that, per the custom.properties.example, this is configurable, but this is definitely not a good practice; if the next form takes so long to be displayed to the user this can cause poor user experience making them think there's overall slowness in Appian while the slowness is actually being caused by the REST calls. You should definitely reconsider the design and weight the pros and cons.

## Activity Chaining
## User Interface request timeout in seconds for activity chains. After the
## specified number of seconds of waiting for the next task in the chain to
## load, the user will be redirected to the Task list.
#conf.suite.REQUEST_TIMEOUT_IN_SEC=8
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Also note that, per the custom.properties.example, this is configurable, but this is definitely not a good practice; if the next form takes so long to be displayed to the user this can cause poor user experience making them think there's overall slowness in Appian while the slowness is actually being caused by the REST calls. You should definitely reconsider the design and weight the pros and cons.

## Activity Chaining
## User Interface request timeout in seconds for activity chains. After the
## specified number of seconds of waiting for the next task in the chain to
## load, the user will be redirected to the Task list.
#conf.suite.REQUEST_TIMEOUT_IN_SEC=8
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