Hello, We have been using the PDF Doc From Template Smart Service for around 6 months now to generate dynamic documents. We create the templates using Adobe Acrobat Pro. All of the sudden, any file created in Adobe is outputting a <1kb file when using the SS. I have done troubleshooting all the way down to simply creating a blank PDF, saving, then running through the SS and I get the same result every time. I have tried multiple configurations using Save As > Optimized PDF with the same result as well. Can anyone shed some light on what my issue may be or provide some extra troubleshooting I can perform?
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Can you check if the PDF is created is of "PDF Form" type instead of normal pdf file.
Also try passing this pdf as input to smart service to verify
foersom.com/.../OoPdfFormExample.pdf