Hello,
I'm facing an issue while exporting the package, it's showing as in progress since a long time,
Has anyone encountered the same issue before? pls let me know.
The package has a single object to export.
Thank You!!
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Could you check logs in order to verify if an error ocurred?
Check Deployment logs https://docs.appian.com/suite/help/24.4/Logging.html#deployment-log or tomcat logs to know more about the error
Below are the errors from the deployment log
Are you trying to export the package via API or in a programatic way? Could you check if the user that started the operation is active?
yes, user is active and after restart I'm able to export the package without any issue.
I guess while the package was being exported, the user was deactivated... and that's why you were getting that error.
After that, the user was reactivated and on the next login after reboot, the user was active, so the operation went through without incident.
I logged in with the same account and performed the export and monitoring, if the user is deactivated I should not be able to login with the same account?
What if the user is deactivated at the same time you request the export and reactivated before reboot??
All the administrators in the applications faced the same issue, and if we assume the user is deactivated, I should not be able to log in to the environment with the same user.
Note: We rebooted the environment a couple of hours after facing the issue and were able to log in with the same user and access the designer without any issue
Sneha Yada said:Below are the errors from the deployment log
If it possible can i get screenshot of logs after this. If the user is deactivated it's should have kicked your session out but it didn't happen right?? .Can we know how users are logging in ,Any SSO set up or ?? And Can you check user session logs (for your user).If you don't found anything there i suggest you to raise a Support case with Appian
Yes, the user is still able to login and access the application and not kicked out. We are using Appian native login.
We will monitor and contact Appian if issue happens again, thank you for the response.