Hello,
I'm facing an issue while exporting the package, it's showing as in progress since a long time,
Has anyone encountered the same issue before? pls let me know.
The package has a single object to export.
Thank You!!
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hi Sneha Yada If Appian Cloud is experiencing performance issues, exports might be delayed.Even though the package contains a single object, it might reference many other objects, causing Appian to slow down while processing dependencies
Deleting older versions of various objects and performing a manual restart resolved the issue. A cleanup was needed to free up space.
Could you check logs in order to verify if an error ocurred?
Check Deployment logs https://docs.appian.com/suite/help/24.4/Logging.html#deployment-log or tomcat logs to know more about the error
We are not using cloud and able to export the package after restart. thank you
Below are the errors from the deployment log
Are you trying to export the package via API or in a programatic way? Could you check if the user that started the operation is active?
Does the user have access to export?
yes, user is active and after restart I'm able to export the package without any issue.
Yes, user has the access to export the package