I'm working on a use case for comment functionality, and I'm considering whether to use Appian’s built-in Event History List or to build a custom record type to store and manage comments.
The Event History List is convenient, especially with @mention support and auto-timestamps, but I'm curious if there are any reasons to prefer a self-made comment record type.
Are there any performance, scalability, or user experience considerations you’ve encountered in either direction?
Would love to hear best practices or examples from others who’ve navigated this tradeoff!
Discussion posts and replies are publicly visible
My personal rule of thumb is to stick with the "Appian" way of doing things until I hit a case where it doesn't make sense anymore.
If you use standard Record Events, you do gain a lot of benefits with the trade off of having less flexibility.
- Ability to tag people in the comments
- Ability to subscribe to Records
etc