Capture bounced emails back in appian cloud

Question

Hello, 
 
 We have a requirement of capturing the bounced emails which are sent from appian cloud. 
 Can anyone suggest if there is a way of capturing those bounced emails in Appian?

lqprth · Answer

Hi, 
 Appian Cloud doesn&rsquo;t provide a built-in way to track bounced emails directly. Since the emails are sent through Appian&rsquo;s own mail servers, we don&rsquo;t have access to bounce-back details like you would with some third-party email tools. One way to handle this is by using an external email service like SendGrid or Amazon SES. These services can give you bounce notifications through webhooks or APIs, and you could then bring that data back into Appian if needed. 
 If you're on Appian Cloud, I will suggest that you'd work with Appian Support to explore sending emails through an external provider.

Capture bounced emails back in appian cloud

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