Dependents can not see process models

Question

I suddenly find when I use Dependents to check the dependents. I can not see any process model in the dependents tree. I also check the other env, they can see it normally. I want to konw why it occurs, is it wrong setting or a bug of Appian. How to fix it.

Shubham Aware · Answer

It generally shouldn&rsquo;t happen. Check you have been added to appropriate security groups or grant at least Viewer permission on the process models and their parent folders.​​​​​​​​​​​​​​​​

Stefan Helzle · Answer

Is there any difference between the two environments? If not, I suggest to open a support case.

hemalathak414 · Answer

If there is any problem with the search server, you may get this problem. If your Appian is hosted on cloud, raise a support case and if it is on prem check the search server once.