Send E-mail Smart Service Exception

Hi all,

I’m trying to handle failures from the Send E-Mail smart service (e.g. network) in a more user-friendly way.

My goal is to display an interface showing the error and its corresponding resolution whenever the email fails, instead of having the process instance suspended.

Currently:

• When the Send E-Mail smart service fails, the process model is suspended.

• I attempted to:

  • Use a Timer Exception on the Send E-Mail node

  • Place the Send E-Mail node inside a subprocess and handle the exception from the parent model

However, both approaches do not work as expected because the subprocess itself becomes suspended when the Send E-Mail smart service fails.

Is there any supported way to:

• Catch or handle Send E-Mail failures (e.g. network issues) without suspending the process, or

• Route the flow to a failure interface after retries are exhausted?

Any guidance or recommended patterns would be greatly appreciated.
Thanks in advance!