work item canceled

Question

Recently, there was a production server outage, and several process instances went into an error state at an XOR gateway, showing the message “Work item cancelled.”
We manually resumed the affected instances from a point after the gateway, and they continued running. However, when the flow reached the same XOR gateway again, the instances failed once more with the same cancellation message.

Shubham Aware · Answer

As per my understanding Outage caused processes to run as deactivated user; swimlane Run As overrides the manual initiator, blocking XOR gateway permissions. Update swimlane Run As to active user