I am trying to create a personal account, but I am receiving an error saying that an account already exists. I forgot my password, and when I try to use the “Forgot Password” option, I am not receiving any reset link to my personal email ID.
Should I create a support ticket to resolve this issue?
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You need to check with the admin whether the Forgot Password option is enabled for your environment.https://docs.appian.com/suite/help/26.2/Appian_Administration_Console.html#forgot-password