Formatting for MS 2007 Word Doc from Template no longer working under Appian Version 26.3

Question

The organization I'm working with recently had their Appian environments upgraded to 26.3 and it appears that the documented method for passing formatted text to the MS Word template using the MS 2007 Word Doc from Template smart service no longer works. Before the upgrade, when passing text to the template via the smart service, all newlines (char(10)) were replaced with the Word ML tag , which would allow the formatting in the replacement text to be preserved. However since the upgrade, the formatting is lost and the tag is visible in the generated document. Using other formatting characters like
or char(10), char(13) doesn't seem to fix this, how to we proceed from here?

Jesús Hormigos · Accepted Answer

Please open a ticket in myAppian. Support can fix the issue without needing a restart. The issue is well known and has already been addressed and resolved

Shubham Aware · Answer

Known 26.3 regression with the legacy MS 2007 smart service. <w:br/> is being escaped instead of rendered. Log a case with Appian Support.

Jesús Hormigos · Answer

I don't know that info so I would suggest asking about it in the ticket, especially if you're working on on-premise instances. We're working in the cloud, so the Appian Support team changed it directly after we opened a support case raising this issue.

Mike Schmitt · Answer

Do you happen to know - is it that all XML is now being sanitized, where it used to *not* be sanitized? Or something more specific to the tags like <w:br/> etc? I know that in the past to use the XML characters, you had to feed it into the plaintext along with a special tag to break out of the current plaintext (otherwise it would break Word), but if now all characters/XML are being sanitized, that'll be completely broken in general.

Formatting for MS 2007 Word Doc from Template no longer working under Appian Version 26.3

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