Hi Everyone, looking for some advice on the email listener. We have

Hi Everyone, looking for some advice on the email listener.

We have this working fine as a proof of concept now and looking to implement it in to the business.

One thing we are looking to solve is the ability to have one "parent" mail box that Appian listens to, and every mail account that we wish to "control" becomes a child of that one mail box. The reason this is not working for us at the moment is that despite the initial address it is sent to, we always get the parent mail box as who it was sent to.

This is an issue for us as the sender will map to a process and will ensure that we can build a scalable solution where we can absorb legacy email accounts to create processes without updating our configuration.

So, is there a Microsoft Exchange setting or something on the Appian side that we can tell who the original sender was of the email?

Any other advice is welcome on this.

Thanks, David. ...

OriginalPostID-58416

OriginalPostID-58416