hi all, is there a way for admin to manually resume a process which is stuc

eaglez over 10 years ago

hi all,
is there a way for admin to manually resume a process which is stuck by a certain exception?

we have a process which contains sub-process one, while this sub-process contains another sub-process two.
somehow, sub-process two is stuck. we cancelled it and restarted a new one manually. sub-process one did reach the end event but the status is not completed, which caused the main process got stuck.

hope my explanation is clear.

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0 Eduardo Fuentes
Appian Employee
over 10 years ago

Sub-process two has nothing to do with Sub-process one, therefore the fact that you cancel the node and launched a new instance doesn't mean the first process will be marked as completed. Instead you need to make sure you also cancel the process, not only the node, if the sub-process one(from the Processes tab) still shows as Problem with Task
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0 Eduardo Fuentes
Appian Employee
over 10 years ago

Sub-process two has nothing to do with Sub-process one, therefore the fact that you cancel the node and launched a new instance doesn't mean the first process will be marked as completed. Instead you need to make sure you also cancel the process, not only the node, if the sub-process one(from the Processes tab) still shows as Problem with Task
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