Hi i am trying to configure send email smart service, i did all the changes into

mohanp over 11 years ago

Hi i am trying to configure send email smart service, i did all the changes into the custom.properties.I am able to send a email but the problem is whenever any alert is genrated by any user, for that too many emails are getting genrated, can any one let me know how to configure alert settings so that alerts should not be sent throgh email. Emails should be sent only when we use send email smart service; apart from this if some one let me know how to get emails form outside will be very helpful.......

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0 meghan.mahar
Appian Employee
over 11 years ago

According to the doc page Eduardo referenced, "The default values for system notifications sent using email can be configured in custom.properties..."

Based on that, I would assume the property settings he listed will only affect the email alerts. The system alert setting will not change.

Keep in mind, however, that changing this setting only affects users that have NOT set a different preference for receiving email alerts for Process Exception and Task Exception. If the user has set a preference, then the user's preference is maintained.
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0 meghan.mahar
Appian Employee
over 11 years ago

According to the doc page Eduardo referenced, "The default values for system notifications sent using email can be configured in custom.properties..."

Based on that, I would assume the property settings he listed will only affect the email alerts. The system alert setting will not change.

Keep in mind, however, that changing this setting only affects users that have NOT set a different preference for receiving email alerts for Process Exception and Task Exception. If the user has set a preference, then the user's preference is maintained.
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