Hi, we have a new user base in Appian 7.9 and parts of the user base are not com

Hi, we have a new user base in Appian 7.9 and parts of the user base are not comprehending the "Action" and "Task" philosophy - in that they tend to be leaving tasks incomplete and launching new actions.
I'd really like to limit users from having more than one active Process of a particular process model on the go at any one time - ideally by presenting a message and perhaps redirecting them to existing tasks if they attempt to launch a new action.

Has anyone dealt with this kind of user base before?
Can you recommend good practices in perhaps using process analytics to prevent the launch of the second action?

We are hopeful that we don't have to put end users through too much training, and that the platform can just be intuitive for them.

OriginalPostID-152392

OriginalPostID-152392