Hi, When you configure an escalation for a task (ie. 2 days), does it look

garym over 9 years ago

Hi,
When you configure an escalation for a task (ie. 2 days), does it look at the calendar and base it on working days only or is it just a straight 2 days from the time the task is initiated?

Thanks,
Gary

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0 TJ
A Score Level 2
over 9 years ago

You may use following steps to do it:
1. Use custom calendar to mark holidays
2. Use following code to calculate non working days and escalation deadline
with(
local!days:fn!enumerate(ri!days)+today(),
local!nonWorkDays:fn!apply(fn!calisworkday,local!days),
local!NWDCount:fn!count(fn!wherecontains(false(),local!nonWorkDays)),
ri!days+local!NWDCount)

3. Currently fn!calIsWorkDay() shall return weekend and non working day. You may use your custom calendar for personalized holidays.
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0 TJ
A Score Level 2
over 9 years ago

You may use following steps to do it:
1. Use custom calendar to mark holidays
2. Use following code to calculate non working days and escalation deadline
with(
local!days:fn!enumerate(ri!days)+today(),
local!nonWorkDays:fn!apply(fn!calisworkday,local!days),
local!NWDCount:fn!count(fn!wherecontains(false(),local!nonWorkDays)),
ri!days+local!NWDCount)

3. Currently fn!calIsWorkDay() shall return weekend and non working day. You may use your custom calendar for personalized holidays.
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