Hi, We're having issues trying to embed an action in a external w

ramonr over 9 years ago

Hi,

We're having issues trying to embed an action in a external webpage.
We double checked CORS configuration but it still throws a "Server error" message.
The IE net debugger founds a 401 error when calling "bpm10.int.bankinter.bk:8443/.../tempoSvc".
The environment is configured with SSO.
Any suggestions on this?

Thank you in advance

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0 ramonr over 9 years ago

The HTML code that embeds tha action is as follows:

<!DOCTYPE html>

<html xmlns="http://www.w3.org/1999/xhtml" lang="lang">
<head>
<title>Alta de servicios</title>
</head>
<body class="main">
<h1>Alta de servicios</h1>
<section id="mainSection">

<appian-action processModeUuid="0003dc09-23ed-8000-5131-010000010000"></appian-action>


</section>
<script type="text/javascript" src="SERVER_NAME:8443/.../script>
</body>
</html>

The process model is configured to have a SAIL Start Form that is not chained.
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0 Sean Kim
Appian Employee
over 9 years ago

Hello! Are there any notable entries in the application server log or web server log? This looks to be related to your SSO configurations. I also see you are using SSL so there are many security variables than can be involved in this error
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0 ramonr over 9 years ago

Hi Sean,

No, not even a single entry in the log when you load the page. I also guess that's related to it but, can't you figure out what could be the key?
Would it be useful to change the trace level to debug for certain security classes?

Thank you!!
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0 Tom Ryan
Appian Employee
over 9 years ago

1. Can you attach a screenshot showing the error you see?
2. Does the user see the error even if they already have a session with the SSO?
3. Can you clear the app server log, then add the following loggers in <Appian Home>/ear/suite.ear/resources/appian_log4j.properties, then reproduce the error and attach the new log:

log4j.logger.com.appiancorp.security=DEBUG
log4j.logger.org.springframework.security=DEBUG
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0 ramonr over 9 years ago

1. I attach the screenshot. The translation is: "Server Error
An error was found on the server processing your request. Try again later."
2. Yes, even if the user is logged in another tab.
3. I will change the log4j and let you know.

Thank you Tom
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0 ramonr over 9 years ago

We've changed the trace level for that classes but nothing is logged on the application-server.log.
The audit-log.csv does show a new row with the correct SSO user logged in.

Attached is the detail of the request that is returning 401
Request header.docx
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

What are the values of these two settings in custom.properties

conf.suite.SCHEME=
conf.suite.SERVER_AND_PORT=
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0 ramonr over 9 years ago

Hi Eduardo,

conf.suite.SCHEME=https
conf.suite.SERVER_AND_PORT=bpm10.int.bankinter.bk:8443

the same as in the request and the HTML code.
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Why are you using 8443? did you configure JBoss with SSL instead of SSL on the Web Server (Apache, IIS)?
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0 ramonr over 9 years ago

No, JBoss is configured to run on 8080 and SSL is configured on Apache running on 8443.
It shouldn't make any difference to configure it on 8443/8080 or 443/80, should it?
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