We have an Appian application with a SSO layer connected for authentication. How

ashish.deshmukh

A Score Level 1

over 10 years ago

We have an Appian application with a SSO layer connected for authentication. However sometimes when we try to navigate to Appian tempo from a webmail or from an external source through a link, once in a while the blue screen of Appian comes up and then nothing happens. This behavior is frequent if the email and my target environment are opened side by side. Sometimes on a screen refresh the screen loads.
Can you provide some inputs as to why this might be happening. Is the SSO layer the culprit here ?

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0 Tom Ryan
Appian Employee
over 10 years ago

You will need to review the application server logs for more details. If you don't see any errors, try increasing the logging level for the following loggers:

log4j.logger.com.appiancorp.security
log4j.logger.org.springframework.security
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