We have used case to initiate a process upon on receiving SMS. Could you please

Question

We have used case to initiate a process upon on receiving SMS. Could you please let us know on how to do that. OriginalPostID-202589 OriginalPostID-202589

johnl7718 · Answer

Yes, you can initiate a process in Appian upon receiving an SMS. Here's a general idea of how you can do it: 
 
 Set up an HTTP endpoint in Appian that can receive SMS messages. 
 Integrate the external SMS application with the Appian HTTP endpoint. 
 Parse the incoming SMS message in Appian to extract the relevant information. 
 Use the extracted information to trigger a process in Appian, such as starting a new workflow, creating a new record, or updating an existing record. 
 
 To implement this, you may need to write custom code in Appian or use a plugin, depending on the specifics of your use case and the SMS application you're using. 
 I hope this gives you a good starting point for integrating SMS with Appian processes. 
 Source: Bulk SMS