Hi, we have been using the email listener for a few weeks now but since putting

David Williams over 12 years ago

Hi, we have been using the email listener for a few weeks now but since putting it live have noticed some interesting behaviour with certain emails received. It appears that automated emails sent don't get picked up? They are read but not processed. Has anyone else seen this??...

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0 Eduardo Fuentes
Appian Employee
over 12 years ago

It could be they don't have the right routing information. Add these lines to any location to your appian_log4j.properties (<APPIAN_HOME>\\runtime_ear|ear\\suite.ear\\resources\\) they will give you more information on what's going on.

log4j.logger.com.appiancorp.messaging=DEBUG
log4j.logger.com.appiancorp.process.execution.service.ProcessExecutionServiceFacade=DEBUG
log4j.logger.com.appiancorp.mdb=DEBUG

These lines in conjunction with DEBUG mode in the ejb-jar.xml should give you more detail on what the problem is (look at the server.log)
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0 Eduardo Fuentes
Appian Employee
over 12 years ago

It could be they don't have the right routing information. Add these lines to any location to your appian_log4j.properties (<APPIAN_HOME>\\runtime_ear|ear\\suite.ear\\resources\\) they will give you more information on what's going on.

log4j.logger.com.appiancorp.messaging=DEBUG
log4j.logger.com.appiancorp.process.execution.service.ProcessExecutionServiceFacade=DEBUG
log4j.logger.com.appiancorp.mdb=DEBUG

These lines in conjunction with DEBUG mode in the ejb-jar.xml should give you more detail on what the problem is (look at the server.log)
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