Hi, Basically we have our process model integrated with mail box, whe

nimishan over 7 years ago

Hi,

Basically we have our process model integrated with mail box, whenever any mail comes in it makes into Appian by creating a process.

There is an issue where email comes into the mailbox and gets read but fail to creates process in Appian. which is causing a serious impact to our customers.

This issue is being reported post 7.11 upgrade.

Please help me with this.

Thanks in advance,
Nimisha

Discussion posts and replies are publicly visible

0 rayudua over 7 years ago

Can you check if this is set true?
conf.suite.ANONYMOUS_ACCESS=true
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0 Eliot Gerson
Appian Employee
over 7 years ago

I believe this is already being handled in a support case. If not, please go ahead and open a case.
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0 nimishan over 7 years ago

Hi Eliot, Yes, it was handled by a support case but still not resolved.

Thought in the forum we could get some other reason for this issue.
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0 Eliot Gerson
Appian Employee
over 7 years ago

We have already explained the reason for what you're seeing, as well as the solution. We have a great community here on Forum and you are, of course, more than welcome to reach out to other practitioners for ideas; however, I would encourage you to review the case and implement the solution provided.
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0 nimishan over 7 years ago

@Rayudua - Yes, It is true
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0 nimishan over 7 years ago

@Eliot - I agree solution was provided but it happens 1 in hundred mails gets lost. That's why. Not sure why this behavior. Just wanted to know the reason for this and to take precautions that it will never happen again.
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0 Eliot Gerson
Appian Employee
over 7 years ago

Again, if you would like to brainstorm with your fellow practitioners on Forum, please feel free to do so.

If you would like to discuss the case further with us (Appian), the appropriate place to do so is in the case itself. Thank you.
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0 nimishan over 7 years ago

Ok Thanks, Will do it
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