We have a situation where a user (Who use to be a System Administrator, but is n

benjamins over 7 years ago

We have a situation where a user (Who use to be a System Administrator, but is now a Basic User) is still receiving Appian process error notifications. The Alert Group is set to default which I believe should be going to System Administrators only.
The users groups are not Process Administrators for the process. She is only in Viewer roles for the process.
Does anyone have any suggestions?

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0 Stefan Helzle
A Score Level 3
over 7 years ago

Then you will have to investigate one of the affected process models. Check security roles. Check all groups related to this model. It could be that a process inherits its security settings to a sub process. Not sure if this inherits the models admin role as well. Are the notifications sent by processes running since before the user switched role only or also by processes started just recently?
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0 Stefan Helzle
A Score Level 3
over 7 years ago

Then you will have to investigate one of the affected process models. Check security roles. Check all groups related to this model. It could be that a process inherits its security settings to a sub process. Not sure if this inherits the models admin role as well. Are the notifications sent by processes running since before the user switched role only or also by processes started just recently?
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